Refund Policy

Refund Policy

At NimBL, we are committed to delivering reliable, high-quality eSIM services. Due to the digital nature of our products, all sales are subject to a strict no-refund policy, with only one exception outlined below.

1. No Refunds Under Any Circumstances (Except First-Time Activation Failure)

Once your eSIM has been issued—whether through QR code, activation link, or other means—the purchase is considered final and non-refundable, regardless of the following reasons:

  • Incorrect plan or region selected
  • Device not supporting eSIM or being carrier-locked
  • Change of travel plans or cancellation
  • Accidental or duplicate purchases
  • Partial use of data
  • No longer needing the service

🚫 IMPORTANT: Products purchased at promotional or discounted prices are non-refundable under all circumstances after an invoice has been issued. Please review your order carefully before confirming payment.

2. One-Time Refund for First-Time Activation Failure Due to Provider’s Technical Error

A full refund will only be granted if:

  • The eSIM cannot be activated due to a technical issue on our provider’s end
  • You report the issue within 7 days of purchase
  • You provide valid evidence, such as:
    • Device model and settings
    • Screenshot or video of the activation error
    • A clear description of the steps taken

✅ If verified, we will process a 100% refund of the purchase amount.

❌ Refunds will not be issued for problems related to device compatibility, customer mistakes, or network behavior unrelated to provider errors.

3. How to Request a Refund (Only for Verified Activation Failures)

Please send an email to: support@nimbl.com
Subject line: “Refund Request – Activation Error”

Include the following:

  • Order number
  • Device name and model
  • Clear screenshot or video of the error
  • Description of the issue and when it occurred

🕒 Our support team will respond within 3 business days after receiving complete information.

4. Final Notes

By completing a purchase on NimBL, you acknowledge and agree to abide by this refund policy in full.

We strongly encourage you to:

  • Check whether your device is eSIM-compatible and unlocked
  • Review the selected region and plan carefully
  • Consider that sale-priced items are strictly non-refundable

📧 Customer Support: support@nimbl.com
🌍 Website: https://nimnl.com

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